Southern California company, Live-Presence.com releases live chat software which integrates with Microsoft CRM and other leading CRM applications targeting the automotive retail industry.
Live-Presence.com enters the live chat market with over ten years of Customer Relationship Management experience in the automotive retail market. Integration services, SMS support, real time language translation and live traffic stats are some of the software’s distinguishing features.
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Today Live-Presence.com announced release of version 5 of its live chat software solution.
Live-Presence.com is a subsidiary of Business Development Concepts chose a live chat solution that can integrate with other applications found in the retail environment. “We are a company that provides CRM software and business development consulting to the automobile retail industry. We recognized key deficiencies with live chat offerings being marketed to automotive retail market today.
Most lack integration to CRM and DMS Systems, ability to proactively invite a prospect to chat and contain reports that would be specifically helpful to the auto retailers.” Said Eugene Gonzales, founder and CEO of Business Development Concepts. “We had been working with a few dealerships and one high tech sales company to finely tune the processes and scripts that can be added to the application.” As more prospective customers find their way onto dealerships web sites before setting foot onto the dealership floor providing a channel of communication on their web sites is paramount to maximizing the web experience which in turn will maximize potentials.
“Multi-Channel communication needs to be addressed in any retail environment…if a prospect or customer wants to call on the telephone, send an email, or engage in chat these channels must be available. Our CRM application, BDC Software has the ability to send SMS or text messages to inform the customer that his vehicle is ready to be picked up from the service bay.” Any retailers with a customer service, sales, service and technical support department can service customers more efficiently, reduce web site abandonment and lower operating costs by implementing a live chat solution. “We are excited to improve the overall bottom line for retailers specifically dealership by using this valuable tool.”
Live Presence Chat Software Solution enables retailers to engage prospects visiting their web sites to offer assistance in the sales, service and technical support department. Online chat can refer to any kind of communication over the Internet, but is primarily meant to refer to direct one-on-one text-based chat. Chat has become popular over the past couple years as a support and sales tool where the user can instant message from right in the web browser.
“Integration with multiple applications so dealerships can add our chat technology seamlessly into their sales and service processes is our goal,” Eugene Gonzales adds. “We can integrate our chat software into almost any back or front office tool. We have BDC managers using all sorts of tools to perform various duties for the dealership such as CRM and DMS integration.” The automobile retail industry is slowly adopting live chat on their web sites as showroom traffic is in a all time low.
CONTACT: Eugene Gonzales 1-949-295-5192
CEO & Founder Live Presence Software Solutions
A Business Development Concepts Company
E-mail: eugene@Live-Presence.com
http://www.Live-Presence.com
Business Development Concepts
211 Avenida Pelayo
San Clemente, CA 92672
E-mail: Sales@Live-Presence.com
Live Presence Web Chat Live Chat Free Trial Live Web Chat Software
Eugene Gonzales a développé et a fondé BDC, gestion de rapport de client, la vente au détail d’automobile, et logiciel de collaboration d’affaires. Les qualifications additionnelles incluent l’édition, la revue de produit et webchat d’accueil : chatwebchat en temps réel : webchat en temps réel real time chat
webchat: real time
real time chatwebchat: real time
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